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IT Help Desk Technician

Job Summary

The IT Technician is responsible for providing remote support for clients and client networks reporting to the Managing Technician. This is a temporary full-time position which could lead to permanent full-time for the right person. The hours for the position are Monday to Friday 8:30 AM – 5:00 PM with some pager duty.

Job Description

We’re looking for Support Technicians with quantifiable networking skills and customer service experience. As a remote support technician, communication skills and knowledge of computer systems, servers, and software is paramount.  You are reliable, can troubleshoot without direction and place importance on thorough documentation. We have very high standards for ethics in our workplace… your personal ethics naturally affect and spread through our company and our customer relationships. Please add the word pineapple into your email. The ideal candidate will be an adaptable self-starter who is able to multi-task with ease in a fast-paced environment, be punctual and consistent, and be willing to suggest, discuss and implement new ideas to improve efficiency in the company.

Duties & Responsibilities

  • Gathering relevant information related to a client issue
  • Ability to identify, investigate, assess, document, and resolve network software and hardware problems
  • Ability to communicate clearly and effectively while speaking with both end users and technical support
  • Ability to resolve 80% of client issues prior to escalation
  • Server maintenance and troubleshooting
  • Basic client support including DHCP reservation, GPO creation, security groups, user creation, e-mail and Exchange troubleshooting
  • Client Workstation, Server, and printer onboarding (creation of documentation, workstation and server setup, domain transition)
  • Ability to install, configure, operate and maintain computer equipment, network appliances and software applications

 

Knowledge and Skills

  • Experience with ticketing solutions (AutoTask, Connectwise)
  • Ability to quickly learn and utilize new programs/software
  • Methodical, consistent, and creative troubleshooting skills
  • Comfortable working in time-sensitive environment with deadlines and interruptions
  • Enthusiastic team player with excellent communication skills
  • Excellent writing and research skills
  • High level of common sense and adaptability to thrive in an environment of growth

 

Education, Training, and Experience

  • Diploma in Computer Science/Networking/Systems Administration with a strong knowledge of networking, IT systems, security, servers, and firewalls
  • Recent, related experience of two years in a customer service/computer related role
  • Or an equivalent combination of education, training, and experience
  • Other certifications: Microsoft MOS, MCITP server and/or Client, CISCO CCENT or CCNA, CompTIA A+, Network+, Server+

Required Language: English

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Executive Assistant

Job Summary:

The Executive Assistant is responsible for providing administrative support to the team, reporting to the owner. This is a temporary full-time position, which could lead to permanent full-time for the right person. The hours for the position are Monday to Friday 8:30am – 5:00pm.

Job Description:

We are looking for a highly organized Executive Assistant to join our team and provide personalized administrative support in a professional and timely manner. Responsible for team organization, database management, and office administration. The ideal candidate will be adaptable and able to multi-task with ease in a fast-paced environment. Various project-based tasks will be required, please add the word pineapple into your email. The Executive Assistant will keep the team on schedule; respond to correspondence and screen emails, light filing, taking meeting minutes, and daily reception duties. As well as send client mailings (letters, thank you cards, invoices), maintain office supplies and tidiness, and maintain the company social media accounts. A Self-starter and multi-task extraordinaire, the ideal candidate will be comfortable wearing many hats, and a have a willingness to learn new things.

Duties & Responsibilities:

Reception:

  • Answer general phone inquiries using professional and courteous manner
  • Greet clients/visitors/suppliers in a professional and friendly manner

Office Administration:

  • Provide secretarial and administrative support to management and sales staff
  • Use computer word processing, spreadsheet, and database software to prepare documents
  • Sort and allocate incoming tickets for technicians
  • Incoming/outgoing mail, faxes, and courier parcels
  • Organize and ensure office supplies are always available
  • Handle incoming payments via credit card processing or cheque

Social Media:

  • Responsible for creating and executing social media campaigns across multiple platforms including Facebook, Twitter, & Instagram
  • Basic graphic design to create appropriate and compelling social media posts
  • Willingness to learn and implement current concepts and ideas related to social media use
  • Comfortable writing informative and succinct blog posts for company website

Knowledge & Skills:

  • Microsoft Suite including Word, Excel, Outlook, Publisher, PowerPoint
  • Ability to quickly learn and utilize new programs/software
  • High level of common sense and adaptability to thrive in an environment of growth
  • Comfortable working with deadlines and interruptions
  • Enthusiastic team player with excellent communication skills
  • Excellent writing and research skills
  • Former IT related experience/education considered an asset

Salary: $15.00/hour

Required Education: High School or equivalent

Required Language: English

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Sales Representative
We are looking for a self-starter experienced sales person to add to our team. This is a temporary to permanent opportunity located in Kamloops BC.

 

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